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THE JHS GUIDE

Repacked products: know what you are choosing

Repacked products are supplied in replacement packaging instead of their original retail box. Where this option is offered, the individual listing explains the product, its condition and what is included.

What does plain packaging mean?

A plain replacement box can be used when original retail packaging is damaged or unavailable. The packaging description is one part of the product information: check the exact model, condition and contents as well.

Compare the details

Where offered, compare the original-packaging and repacked options for the same model. Look at the price, included accessories, instructions and mounting parts, as well as the packaging description.

If you need the original box for a gift or a particular accessory for installation, check those details before choosing.

Does repacked mean used or refurbished?

The packaging label alone does not describe the product’s condition. Read the condition stated for the particular item and ask us if you need more information.

Will it include every accessory?

Use the contents listed for that option to check which accessories, instructions and mounting parts are included. Contact us if a particular component is essential for your purchase.

What about the manufacturer warranty?

Check the warranty information for the exact item. Packaging alone does not establish the warranty coverage.

Ask before you choose

For help checking a product’s packaging or contents, email us with the model number. You can also read our delivery and returns information.

A little advice goes a long way.

Finding the right product starts with a conversation.

Talk to JHS

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